No stars. Employees put their personal garbage in my garbage bins. They've moved my garbage bins up to three houses down because they happen to be scheduled the same day as garbage pick up. They fail to clean the property and leave debris piles all over. I reccomend using anybody except this company.
All of the work done by Russell's at my home was mediocre at best. In spite of mentioning it three times during the project and being assured that it would be done, grass and weeds were not removed from the area being worked on. They just got covered up by dirt and I found out a week later when the weeds started to grow through the new dirt that was added and $500 extra was added to the bill because "extra equipment was needed to remove the layers of weeds and grass". The irrigation boxes are crooked and not level and the zone that was installed for where there is going to be sod doesn't provide coverage for the entire area. The hose bib and post that were installed were also crooked in opposite directions so I had to dig the post up to make it straight. I marked out an area in white chalk paint where a paver patio is going to be installed so nothing would get put there but ended up having to relocate three sprinkler heads because they were inside the lines. The entire area was supposed to be graded and sloped slightly away from the house to encourage run off towards the street but it just turned out to be a mound with the center being the highest part. Two drip irrigation zones were part of the project and when I asked about them being installed I was told by the foreman that I could just call back in after I had finished planting so they could place the emitters correctly. He didn't mention that it would cost more to finish off the work. I would not recommend this company to anyone.
A person working for this company cut in a bank line when people had been waiting in line long before he had gotten there. Barley speaks English when I confronted him about it. He was extremely rude and refused to go back to the spot he should be in. I'm 8 months pregnant and to be treated so disresepectfully by someone in your company is outrageous.
The staff here is amazing!
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